I didn’t get my test invitation email
Do check your spam box to ensure that any filter or firewall hasn’t held the invitation.
I can’t log in.
Most log-in issues are easily resolved by carefully entering the Password and Log-in you were given. Inserting an extra space into the password is the most common cause of a failure to log in to Bias Test.
You will be entering Bias test through one of two routes:
If you got an invitation from an email address other than Bias test (e.g. through your employer) you have an unregistered link and will have to quickly register your name and email on the system after logging in. You can test anonymously, by skipping straight to the test but then you won’t be able to receive your test results!
If you register a name and email address you will then get an email with your personal Key details. You should enter the Key sent when prompted
If your invitation arrived in an email to you personally the log in provided is unique to you and will take you straight into the tests (s) if you enter the correct email address and password. The email address has to be exactly as it appears in the invitation (and is case sensitive). Don’t share the email, it can only be used once!
The test names are greyed out, I cannot activate the tests
You have to complete a practice test before you can get access to the live tests. This practice test will appear at the top of the list of tests. You will also have to watch the explanatory whiteboard video.
The tests start but soon stops and gives me a plain screen
This is unusual but may be a firewall issue. Bias Test exchanges small data packages with your computer which some particularly fierce firewalls will reject. It isn’t a common event but if you are working from behind the sort of firewall employed in secure Government, Military or Commercial environments you may have to email the invitation to another computer OR ask your employer to allow access for Bias Test. Loss of internet connection may produce a similar effect.
My test results have not arrived
Most people who don’t get results chose to skip passed the screen where they gave their name and email. No email, no results!
Most test results are sent out shortly after testing unless Bias Testhas been told to withhold results (e.g. pending a workshop). Another reason that results are not sent immediately is if Bias Test detects particular patterns in your responses suggesting you:
- Did not finish all of the tests on the list
- Were not following the test instructions properly
- Were not taking the test seriously or paying attention
- Were trying to ‘fake’ a result
- Have taken the same test quite recently
In this case Bias Test withholds results for a review by a psychologist to ensure that you are only sent valid results.